Contact Us

02 4044 0540


23/25 Cross St South Maitland NSW 2320

Postal Address
PO Box 674, Maitland NSW 2320

Online Enquiry

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Complaints, Feedback and Incidents

Your feedback will ensure

We strive to continue to deliver high quality supports

Our ongoing quality improvements in service delivery

Our continued compliance to disability standards

Complaints, Feedback and Incidents Form
Name *
Phone *
Email *
Do you agree to HDS contacting you regarding the feedback / complaint? *
If yes, what is your preferred method of contact?
Nature of your current relationship with HDS (client, parent/carer, member of the public, Staff/Contractor) *
Is the Feedback / Complaint Regarding *
Please provide an overview of your feedback / complaint
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Complaints / Feedback Process Stage



5 working days after receipt

Investigation and Resolution – Simple

10 working days after receipt

Investigation and Resolution – Complex

20 working days after receipt

Follow Up

28 working days after resolution