Complaints, Feedback and Incidents

Feedback / Complaint form

YOUR FEEDBACK WILL ENSURE;

  • WE STRIVE TO CONTINUE TO DELIVER HIGH QUALITY SUPPORTS
  • OUR ONGOING QUALITY IMPROVEMENTS IN SERVICE DELIVERY
  • OUR CONTINUED COMPLIANCE TO DISABILITY STANDARDS
Name *
Phone *
Email *
Do you agree to HDS contacting you regarding the feedback / complaint?
Yes
No
If yes, what is your preferred method of contact?
phone
email
NATURE OF YOUR CURRENT RELATIONSHIP WITH HDS (client, parent/carer, member of the public, Staff/Contractor)
Is the Feedback / Complaint Regarding – SERVICE, STAFF, ACTIVITY OR OTHER
PLEASE PROVIDE AN OVERVIEW OF YOUR FEEDBACK / COMPLAINT
* Required fields

 

Complaints / Feedback Process Stage Timeframe
Acknowledgement 2 working days after receipt
Investigation and Resolution – Simple 10 working days after receipt
Investigation and Resolution – Complex 20 working days after receipt
Follow Up 28 working days after resolution